Frequently Asked Questions
Everything you need to know about your next favorite piece.
What materials are used in Gemini Jewels pieces?
We use high-quality materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.
How should I care for my jewelry?
To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided microfiber pouch when not in use.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that earrings are non-returnable for hygiene reasons.
Do you offer a warranty on your products?
Yes, every Gemini Jewels purchase comes with a 12-month warranty covering any manufacturing defects from the date of purchase.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor its progress in real-time.